Shipping Policy
Page content
Last updated: November 3, 2026
This Shipping Policy applies to all orders placed through Malisun.us. It explains how Malisun processes, ships, and delivers handmade products.
Order Processing
Orders are generally processed within 1–3 business days, Monday through Friday, excluding public holidays.
Because our products are handmade, some items may require additional preparation time. If your order is expected to take longer than the usual processing period, we will notify you when possible.
Processing time begins after your order has been confirmed.
Shipping and Delivery Estimates
After your order has been dispatched, estimated transit time is 5–8 business days.
The estimated total delivery time, including processing, is generally 6–11 business days. These are estimates and are not guaranteed delivery dates. Actual delivery times may vary depending on your location, carrier operations, weather, and other factors beyond our control.
Shipping Rates
Available shipping methods and applicable shipping charges will be displayed at checkout before you complete your purchase.
Any shipping promotions or free-shipping offers will be subject to the terms stated at the time of purchase.
Order Tracking
When tracking information is available, we will send it to the email address provided with your order. Please allow time for the carrier to update tracking details after dispatch.
Handmade Products
Our handmade products may have slight variations in color, texture, finish, or dimensions due to the nature of handcrafted production. These variations are part of the individual character of handmade items and are not necessarily defects.
Please review product descriptions and specifications carefully before placing your order.
Shipping Address and Order Changes
Please ensure your shipping address is accurate and complete when placing your order. If you need to correct an address or request an order change, contact us as soon as possible.
We cannot guarantee changes after an order has entered processing or has been dispatched. Additional charges may apply if a shipment must be redirected.
Delayed, Lost, or Damaged Shipments
If your shipment is delayed, tracking information is unavailable, or your order appears lost, please contact us so we can help investigate with the carrier.
If your order arrives damaged or incorrect, contact us promptly with your order number and clear photographs of the issue. We will review the matter and work toward an appropriate resolution in accordance with applicable law.
Contact Information
For questions about shipping or delivery, please contact us:
Malisun
1437 N 14TH ST
SAINT LOUIS, MO 63106-3327
United States
Phone: 314-914-4601
Website: Malisun.us